An interesting post that I read on Ventana Research by Robert Kugel.
In the wake of the past year’s usual crop of failed ERP implementations, I’ve read a couple of blogs that bemoan the fact that ERP systems are not nearly as user-friendly or intuitive as the mobile apps that everyone loves. I’ve complained about this aspect of ERP, and our research confirms that ERP systems are viewed as cumbersome: Just one in five companies (21%) said it is easy to make changes to ERP systems while one-third (33%) said making changes is difficult or very difficult. Yet as with many such technology topics, addressing the difficulty in working with ERP systems is not as straightforward as one might hope. ERP software vendors must make it easier, less expensive and less risky for customers to adapt the systems they buy to their changing business needs. To do this, vendors must design products to be more configurable. The goal should be that…
Quite an interesting topic, I would say. It’s about the need to change/enhance the ERP experience that would work on par with what we have for our normal day-to-day technological consumption, such as Smartphones, Tablets, etc. It’s all about productivity without affecting a user’s interest and enthusiasm.
In my experience, clients want a Software that always fit their exact requirements. Compromise in their requirements is the sin they would least commit. They can’t be blamed for that. One would always start looking at an Accounting Software from their specific business requirements. Once they are convinced that this ERP fits their process, they start looking at the suppliments this product is going to offer them.
Most of the time, Customer Relationship comes first to their mind. Once we are happy with internal processes and the way we do our business, next comes a question: In spite of having best product to sell and also a vision, why we do not see Customers conversion and sales not going up? That’s when we start looking at a product which will give us clear picture (Past, Present & Future). CRM comes into picture.
Now once we visualise an ERP & CRM for our requirements, we start thinking of keeping these two working in tandem. Once we are clear with that, we start thinking about how to present the entire data inside these two systems meaningfully to arrive at Decisions. Business Intelligence comes into picture. How to collaborate all these things and keep it in one single place? Sharepoint comes into picture.
Clearly, we want an Overall System, that keeps our business safely and soundly and tell us what & how we need to go in future.
Vertical Software is always NOT the solution. We have to think beyond our processes. We have to start thinking something futuristic to keep us in a better position when we overshoot our current requirements. While we do have a core Business Area, we do would like to venture in something added to that. And at that time, we would require a system which handles new business requirements without giving nightmares and/or loses in implementing one.
My option in this case, would be, a Horizontal Accounting Software, with required Customizations to leverage each modules of that ERP to cater for varied in-depth requirements.
This one’s very realistic, Mark. I must admit that I am more than convinced.
Implementation is much more than a Project Management and it certainly requires someone who do not compromise on anything for the Quality & Safety of Project Implementation.
It certainly depends. If a Client could hire a really successful PM for an Implementation, they get more out of that single right move. But they also have to make sure that, that single move should not lead them to more destructive results.