CRM to Social CRM (SCRM)

I must admit that I am new to CRM and related concepts. But this article, from Jacob Morgan, gives me a better understanding and also about an evolving concept called Social CRM.

Read it here: The Evolution of CRM to Social CRM.

As I had mentioned earlier in one of my posts, in my blog, we are going to discuss both GP and CRM henceforth. I can see a future of GP & CRM along with BI and Sharepoint being a lethal collaboration.



Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s