OFF-TOPIC: Windows 10 and Microsoft File Transfer Manager (FTM) Issues (UPDATE)

This is my first post from Perth, WA. It’s been an excellent journey and so far so good. More about my Perth life later.

This is something that I never experienced before. When you download any file from PartnerSource or CustomerSource, Microsoft would let you do that only through it’s File Transfer Manager program. If you have that installed already, any download initiation would first invoke this program and then let you set the path/folder to take in that download and etc.

However, when I tried to do that from my new Windows 10 machine, the FTM did not open. I tried to figure that out, but later remembered this same issue happening on my Windows 8.1 machine.

Basically, from Windows 8.1, for some reason, calling the FTM from Internet Explorer worked only on a 32 bit Internet Explorer.

Looks like Microsoft has not fixed that yet. If you are wondering why your FTM didn’t work, this is the reason. Open your IE 32 bit mode and then try to download the file that you wanted to.

UPDATE (05-Oct-2015): Above did not work for me today. So further researching led me to this post which resolved my issue: Work around for getting File Transfer Manager to download from TechNet/MSDN


GP 2015 R2 Upgrade Issues & Possible Solutions

There is a GP community forum question that discuss about GP 2015 R2 upgrade errors. As always, contributors have poured in their thoughts and possible solutions to fix these issues.

Read the question here: GP 2015 R2 errors during update & Fixes

I recommend this post to everyone who are planning to upgrade to GP2015 R2 soon. This may save a lot of time.

Thank you GP community for being selfless, informative and helpful.


CBM Cash Receipt Customer GL Posting Account Error

A user reported this issue when he tried to enter a cash receipt in CBM module. Following error message prevented him from continuing further.

Screen Shot 2015-02-23 at 3.10.24 PM

This error was confirmed to be happening only for one particular customer record. For all other customers, it worked.

We basically do not have posting accounts setup for each customer or customer class. So it is absolutely no way due to missing posting accounts. Several minutes later, decided to compare customer records between this particular customer and one other customer that’s working.

REASON: Customer Class ID for this customer record was wrong and was not part of the list of customer classes that we have setup on our company. Because this class ID was wrong, posting accounts validation stopped right there and threw a message that was totally irrelevant to actual reason.

RESOLUTION: I changed the customer class ID for this customer with an existing one. User could then enter a cash receipt in CBM.

Troubleshooting issues successfully is probably the best way to end a business day!


GP 2015 Web Client Uninstall – Issue & Resolution

In my earlier post, I discussed about an issue that I came across while installing web client. This one’s while uninstalling the web client.

My VM is added to my work domain and when I installed web client, my VM was connected to my work network. Back at home, in my holidays, I was experimenting with various stuff. Got my VM web client corrupted and decided to uninstall it.

Running the web client uninstall started off properly but threw the following error soon after:

Screen Shot 2015-01-02 at 6.45.37 PM

Screen Shot 2015-01-02 at 6.45.48 PM

You may see the point in time at which the uninstall process stopped: ConfigureUsers.

Tried various things, as usual, but could not fix it. Every time I tried to uninstall, it stopped exactly at ConfigureUsers.

My instinct was telling me that it was something to do with domain network issue. As I was trying this at home, it could probably be something related to that.

I connected to my work VPN and then restarted the uninstall process. This time around, the process went on smoothly and completed.

Screen Shot 2015-01-02 at 6.49.15 PM

Remember. If your machine (or a VM) is affiliated to your work domain when you installed the web client, make sure that your machine (or a VM) is connected to your work domain when you try to uninstall.

This makes a world of difference. You do know what that difference is, by now.


GP 2015 DYNAMICS DB Upgrade – Issue & Resolution

This issue is probably remote and may not be faced by many of you out there. But I thought I would share this information with you all, just in case.

Issue: I was upgrading my GP 2013 to GP 2015. By the time, GP Utilities (almost) finished, it got stuck with an error while updating the table SY_Company_MSTR (Company Master) as shown below. I have tried to capture the entire error details on one screen:

Screen Shot 2015-01-03 at 8.34.42 PM

Error Explanation on Table Error Details had more information that I could not capture above. Below is that additional information. I’d rather say, that’s the exact error message:

Screen Shot 2015-01-03 at 8.35.16 PM

While that greyed portion denotes a company DB name.

Reason: I copied one company database (out of 8) backup from my production environment, restored it on my test machine and ran the utilities to upgrade to GP 2015. When Utilities tried to update Company Master table (SY01500, SY_Company_MSTR), it found records pertaining to companies other than one that’s existing on my test machine while it could not find the respective databases physically.

Resolution: If you are going to have less companies on your upgrade scheme than what’s there on your original GP environment, then you must run Clear Companies script. This script will clear all records pertaining to companies that are not physically available on your SQL instance.

Once I cleaned up the company records, my upgrade process went on successfully.


GP 2015 Web Client Installation – Port Conflict Issue & Resolution

I have been doing some R&D with GP2015 (Desktop & Web Client) on my virtual machine for almost a week now. On that note, let me share with you one particular issue, that’s a bit silly, yet possible to be faced by many of you out there.

I had a working instance of GP 2015 Web Client on my VM (that’s connected to my work domain). I uninstalled it due to an SSL conflict with local web site. Uninstall went on smoothly.

I worked on that local web site stuff and decided to install web client back. When I began the installation, following error message happened:

Screen Shot 2015-01-02 at 3.49.01 PM

Screen Shot 2015-01-02 at 3.50.47 PM

I had no idea about this port, as this port number was never used while setting up the web client installation. I am not an expert in networking either. So googled this error and got this link on Microsoft Support KB: How to determine which program uses or blocks specific transmission control protocol ports in Windows.

I used the command netstat -ano to figure out which process is using the port 48665. Below is the list that I got:

Screen Shot 2015-01-02 at 3.50.25 PM

Highlighted on RED box is the one that was using the port 48665. This process was System Process, as found through Task Manager:

Screen Shot 2015-01-02 at 4.15.35 PM

Well, only to that extent could I proceed. My instinct asked me to restart the VM once and see if that clears this port. And it did.

Screen Shot 2015-01-02 at 3.55.00 PM

And my web client installation went on well and completed without any issues.

Reason: After uninstalling my Web Client earlier, I did not restart my machine. I continued with the local web site task and tried to install Web Client again. Previous installation would have held that port (just my assumption) and did not release it till I restarted my VM.

Resolution: If you are going to install Web Client, just make sure that you restart the server.

On my next post, I shall discuss about an issue that I faced while uninstalling my web client and the resolution to the same.


CBM Cash Receipt AA Journal Issue & Resolution

Couple of days back, a user reported an issue. When she tried to open CBM Cash Receipts window, following message appeared:

Screen Shot 2014-11-25 at 5.48.52 PM

For all other users, when they posted any Cash Receipt, an Analytical Accounting Journal report would open with some entries on it; particularly with 5 cash receipts. User, who reported the issue, confirmed that the records shown on AA journal report were posted by her and only after posting them, the above error message appeared.

Since the report is AA journal, I first checked the AA Sub Ledger tables (AAG20000 series) and confirmed that the entries shown on the AA journal report are present without any issues. If I get rid of the above error message, things would be normal and this particular user can continue with her entries. Task on hand is to find out AA journal report tables and see the stuck/orphaned records and clear them.

Issue: Records got stuck on AAG50000 (AA Sub Ledger Report Header), AAG50001 (AA Sub Ledger Report Distribution) and AAG50002 (AA Sub Ledger Report Assignment) tables.

Resolution: Remove them. Simple. What you MUST note here is that all records (including genuine ones) would be present on these tables. You MUST note down AA Sub Ledger Header ID of the ones that are stuck and use below query to delete records.

DELETE AAG50000 WHERE aaSubLedgerHdrID IN (<aaSubLedgerHdrID>,<aaSubLedgerHdrID>,...) 
DELETE AAG50001 WHERE aaSubLedgerHdrID IN (<aaSubLedgerHdrID>,<aaSubLedgerHdrID>,...) 
DELETE AAG50002 WHERE aaSubLedgerHdrID IN (<aaSubLedgerHdrID>,<aaSubLedgerHdrID>,...)

Replace <aaSubLedgerHdrID> with respective AA Sub Ledger Header ID of the stuck records.

NOTE: Always take a backup of records before you delete.