This issue has already been reported and it’s also been addressed. I would like to post this still. To act more like a pointer. It’s quite crucial in nature.
I have been testing GP2015 R2 upgrade on my test environment when I faced the following error message:
Quite evidently, upgrade didn’t go through after. I remembered this being posted on our GP Support & Services blog. Dug the post and got the solution.
Here’s the post: Known Upgrade Issues When Upgrading To Microsoft Dynamics GP 2015 R2
Please note that this has been fixed already and is available with June 2015 Update.
There is a GP community forum question that discuss about GP 2015 R2 upgrade errors. As always, contributors have poured in their thoughts and possible solutions to fix these issues.
Read the question here: GP 2015 R2 errors during update & Fixes
I recommend this post to everyone who are planning to upgrade to GP2015 R2 soon. This may save a lot of time.
Thank you GP community for being selfless, informative and helpful.
A user reported this issue when he tried to enter a cash receipt in CBM module. Following error message prevented him from continuing further.
This error was confirmed to be happening only for one particular customer record. For all other customers, it worked.
We basically do not have posting accounts setup for each customer or customer class. So it is absolutely no way due to missing posting accounts. Several minutes later, decided to compare customer records between this particular customer and one other customer that’s working.
REASON: Customer Class ID for this customer record was wrong and was not part of the list of customer classes that we have setup on our company. Because this class ID was wrong, posting accounts validation stopped right there and threw a message that was totally irrelevant to actual reason.
RESOLUTION: I changed the customer class ID for this customer with an existing one. User could then enter a cash receipt in CBM.
Troubleshooting issues successfully is probably the best way to end a business day!